This Privacy Policy describes how Skildare PtyLtd ("we", "us", or "our") collects, uses and discloses personal information when you visit our website, engage with our services, or otherwise interact with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" means any individual whose personal information we collect, including clients, prospective clients and website users.
By accessing or using our Services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
We may amend this Privacy Policy from time to time to reflect changes in our practices, or for legal or regulatory reasons. The updated version will be published on our website and the “Last updated” date will be revised accordingly.
For the purposes of this Privacy Policy, personal information has the meaning given in the Privacy Act 1988 (Cth).
The types of personal information we may collect include:
· Contact and identity information: name, organisation, position, email address and telephone number
· Client and enquiry information: details of enquiries, services requested, communications and support history
· Website usage information: including IP address, device information, browser type, pages visited and interaction data collected via cookies and analytics tools
· Marketing and engagement data: including interactions with marketing communications and advertising campaigns
· Social media information: including publicly available profile information and interactions with our content
We do not knowingly collect personal information from individuals under the age of 16.
We collect personal information directly from you where reasonably practicable, including when you:
· submit a form on our website
· contact us via email or phone
· engage with us via social media
· subscribe to communications or attend events
We may collect personal information automatically through technologies such as:
· cookies
· pixels and tags
· analytics tools (e.g. Google Analytics)
· advertising platforms (e.g. Meta, LinkedIn,Google Ads)
· security tools such as reCAPTCHA
These technologies may collect personalin formation where an individual is reasonably identifiable.
We may also collect personal information fromthird parties, including service providers such as:
· email marketing platforms (e.g. Mailchimp)
· customer relationship management systems
· analytics and advertising partners
We collect, use and disclose personal information for purposes including:
· providing and delivering our services
· responding to enquiries and maintaining client relationships
· managing and improving our website and services
· conducting marketing and advertising activities
· analysing performance and user behaviour
· maintaining the security of our systems and preventing fraud
· complying with legal and regulatory obligations
We will only use or disclose personal information for purposes that are permitted under the Australian Privacy Principles, including where the use is reasonably expected or where consent hasbeen provided.
We use cookies and similar technologies to:
· enable website functionality
· analyse website traffic and usage
· support marketing and advertising activities
Third party providers, including Google, Meta and LinkedIn, may also use cookies and similar technologies in connection withour Services.
You can control or disable cookies through your browser settings. Disabling cookies may impact the functionality of our website.
We may disclose personal information to:
· service providers and technology partners(including IT, hosting, CRM, analytics and security providers)
· marketing and advertising platforms (including Meta, Google and LinkedIn)
· professional advisers
· regulatory authorities where required by law
We take reasonable steps to ensure that thirdparties handle personal information in accordance with applicable privacy laws.
Some of our service providers may be located outside Australia or may store or process personal information overseas.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient doesnot breach the Australian Privacy Principles in relation to that information.
We take reasonable steps to protect personalinformation from misuse, interference, loss, and unauthorised access, modification or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for aslong as necessary to fulfil the purposes for which it was collected, or asrequired by law.
You may request access to personal informationwe hold about you and request correction of that information.
We will respond to such requests within a reasonable period and in accordance with applicable law.
We may use personal information to send marketing communications. You may opt out at any time by:
· using the unsubscribe link in communications
· contacting us directly
If you interact with us via social media or third party platforms, those platforms may collect and use your personal information in accordance with their own privacy policies.
We are not responsible for the privacy practices of those third parties.
Our website may contain links to third party websites. We are not responsible for their privacy practices.
If you have a complaint about how we handle personal information, please contact us using the details below.
We will respond within a reasonable timeframe. If you are not satisfied with our response,you may lodge a complaint with the Office of the Australian Information Commissioner.
Phone: 02 4940 8743
Post: PO Box 889, Newcastle NSW 2300
Email: admin@skildare.com.au
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